Many human service agencies are in the midst of a transition for a fee-for-service model. Through the midst of the transition, organizations must shift the culture of their agency and adapt to the new service delivery approach. Some organizational changes can create feelings of insecurity among staff, fewer resources, and greater potential for employee burnout. Though there is some research that provides valuable information, it often fails to highlight the individual experiences of the worker. This phenomenological study begins to explore the experiences and perceptions of practitioners working in supported housing agencies during the transition to a fee-for-service approach. The researchers utilized two focus groups to collect data and conducted thematic analysis to highlight specific themes to address the benefits and areas of improvements of a fee-for-service model. By understanding the experiences and perspectives from practitioners, other human service providers may have a greater understanding of implications for their practice.



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