Abstract Every day elementary, secondary, and college classrooms report at least one incidence of violence. These may be in the form of verbal abuse, bullying, extortions, and fights. These conflict occurrences can be attributed to the lack of conflict resolution skills among school personnel. This article will discuss twenty (20) steps that can be used to resolve conflicts. These steps will offer two or more parties a direction to find a peaceful solution to a disagreement. It goes without saying that the best solution to a conflict is the solution that is best for all individuals involved. Since that is not always possible, the steps discussed will hopefully make conflict solutions work as smoothly as possible.
Okungu, Phoebe A. Ph.D.; Mullins, Frank E.; Lechtenberger, DeAnn; and Murdock, Janice
"Twenty Characteristics of an Effective Conflict Management Response Team,"
Journal of Human Services: Training, Research, and Practice: Vol. 2
, Article 5.
Available at: http://scholarworks.sfasu.edu/jhstrp/vol2/iss1/5
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