Title

Keep IT Simple: Internet Reference Support for Distance Learners.

Authors

Marthea J. Turnage, Stephen F Austin State UniversityFollow
Randy McDonald, Stephen F. Austin State UniversityFollow
Wade Carter, Stephen F. Austin State UniversityFollow

Document Type

Article

Publication Date

2004

Publication Title

Internet Reference Services Quarterly

Volume

9

Abstract

Distance education students are often goal-oriented and task-driven. They do not appreciate roadblocks that prevent them from gaining access to the information or services they need to complete their course objectives. However,Web-based reference support sites are sometimes more frustrating than helpful. This article discusses some of the difficulties of accessing reference services faced by distance education students and examines ways in which librarians should “keep IT simple” when designing the tools and methods to access reference support.

http://dx.doi.org/10.1300/J136v09n03_05

Issue

4-3

First Page

43

Last Page

54

DOI

https://doi.org/10.1300/J136v09n03_05

ISSN

1540-4749

Repository Citation

Marthea Turnage , Wade Carter & Randy McDonald (2004): Keep IT Simple, Internet Reference Services Quarterly, 9:3-4, 43-54