This presentation discusses changes and outcomes that took place when the Stephen F. Austin State University Library reorganized its Research and Instructional Services Department. The library removed its Reference Desk, and offered research services through office hours, a faculty liaison program, consultations, and an enhanced information literacy focus. The library continued to operate an Information Desk that had a limited scope of responsibility. The presentation outlines the problems encountered, and considered that changes would continue to be made based upon user surveys and satisfaction of staff.
Ellis, Ann and Oswald, Tina, "Demise of the Reference Desk: Tradition and Transformation" (2005). Library Faculty and Staff Presentations. 3.