The challenges to examining client satisfaction are demonstrated through an evaluation of dental services provided by a regional service provider to people living with HIV/AIDS. The process of developing and administering a measure of client satisfaction is discussed. Forty-one of 350 (11.7%) dental clients chose to participate. Quantitative and qualitative data suggests that overall participants are satisfied with services. Identified concerns included a lack of specialized dental, medical, mental health, and case management services. Implications of the study for service delivery, future evaluations, and rural social work practice are addressed.
Cooper, H. Stephen Ph.D., LCSW; Avant, Freddie L. Ph.D., LMSW-AP, ACSW, C-SSWS; and Rich-Rice, Kim L. Ph.D., LMSW-IPR
"Client Satisfaction Survey for HIV/AIDS Dental Care Services: An Example from Rural Texas,"
Journal of Human Services: Training, Research, and Practice: Vol. 1
, Article 1.
Available at: http://scholarworks.sfasu.edu/jhstrp/vol1/iss1/1